ORC International Events

Measuring, understanding and developing employee engagement within universities

8 September

Universities are going through a period of profound change, with most facing their tightest budgets in decades. At this critical time, understanding staff engagement can have a fundamental impact on organisational success.

Join our webinar from 1:00 PM - 1:30PM BST to hear employee engagement experts from ORC International provide advice on:

The importance of employee engagement
Identifying and addressing engagement issues facing the education and skills sector
Cost-effective ways to measure engagement.

Prioritising employee engagement

9 September

When time and resources are lacking and change is an ongoing challenge, it is all too easy to forget about the importance of employee engagement.

At this complimentary seminar we will provide evidence of why engagement is more important than ever in the current economic environment; and offer practical advice on how to keep morale and motivation high.

Get more details here>>

Prioritising employee engagement

15 September

When time and resources are lacking and change is an ongoing challenge, it is all too easy to forget about the importance of employee engagement.

Get more details here>>

Recruit and retain the best talent

22 September

As the economy starts to pick up, so too will the number of job opportunities. Are you in danger of losing your best staff? Are the most talented job seekers likely to be attracted to your organisation?

Please join us at this webinar betweek 1:00PM and 1:30PM BST to hear ORC International's employee engagement experts explain the importance of understanding the employee lifecycle, and provide further advice on:

Attracting the best staff
Engaging new recruits quickly
Retaining your top talent
Learning from your leavers

Unleash the potential of customer insight

22 September

Understanding customers and service users has never been more important. Cost pressures, combined with rising expectations, mean that customer research is needed to categorise and characterise your user base, and identify what factors drive service performance. This seminar will look at a variety of research methods that can be used to gain greater insight into how people use public services.

Benchmarking performance against comparator organisations can help identify where customer satisfaction can be improved, and this seminar will also introduce you to our complimentary public sector benchmarking group.

Get more details here>>

Retail benchmarking

28 September

At this session we will explore emerging employee engagement issues affecting retail organisations, including the impact of high workload and stress on sustainable engagement.

If there are any burning issues you would like to discuss, please let us know by e-mailing them to benchmarking@orc.co.uk by Tuesday 21 September.

Schools benchmarking

5 October

This session will give you a great opportunity to compare your survey results against overall and sector specific norms, measure your scores against other schools, as well as network and share best practice with your industry colleagues.

9th annual customer satisfaction conference

12 October

In an increasingly competitive marketplace, today's customers enjoy unprecedented choice, so why should they do business with you? How do you keep them happy and retain them for longer?

At this afternoon conference we will discuss effective research strategies to create an exceptional customer experience.

Employee engagement benchmarking for private sector organisations

19 October

At this benchmarking meeting for private sector organisations we will discuss the importance of leadership in driving employee engagement levels. We will also present the concept of sustainable engagement and its relevance in the current economic climate.

Housing benchmarking

27 October

This session will give you a great opportunity to compare your survey results against overall and sector specific norms, measure your scores against other housing organisations, as well as network and share best practice with your industry colleagues.

Benchmarking for private sector organisations

11 November

This session will give you a great opportunity to compare your survey results against overall and sector specific norms, measure your scores against other housing organisations, as well as network and share best practice with your industry colleagues.

Integrating research and technology

18 November

This half day seminar will provide an opportunity to learn about a range of innovative research techniques applied to customer research across both public and private sectors. This is especially relevant with the recent proliferation of online communities and social networking sites, which are changing the way in which research is conducted.

Education and skills benchmarking

23 November

This session will give you a great opportunity to compare your survey results against overall and sector specific norms, measure your scores against other education and skills organisations, as well as network and share best practice with your industry colleagues.

Action planning workshop

30 November

One of the most critical objectives of any employee engagement survey is the extent to which it leads to high impact, sustainable and realistic action. For most organisations, this is a real challenge.

ORC International would like to invite you to a full day interactive workshop specifically designed to guide those involved in turning employee research into action through the four key stages of the action planning process.

Central government customer experience benchmarking

2 December

This session will give you a great opportunity to compare your survey results against overall and sector specific norms, measure your scores against other central government organisations, as well as network and share best practice with your industry colleagues.